Last night, I watched National Geographic documentary... about Tokyo Fire Brigade team... what make me impressed about the team is "the quality" shown by the Fire Brigade team... really2x interesting...
of course, one of the interesting info about the team is the tools used during emergency... hi-tech devices such as heart-beat detector, terminator, impulse gun, rainbow robot etc... BUT, the one that really caught my attention is the application of "quality concept" in the ERP training program... example are as below
1. Training program - was established based on the past experience when dealing with the emergency situation or disaster.. e.g earthquake, terrorist attacked, HAZMAT accidents...
2. Clear Objective - to save people without injuring/endanger yourself....
the most interesting part is.....
3. Set a standards for each emergency response. This is shown from the standard operating procedure (SOP) based on the most efficient & effective + safe to save people. At the same time, established a benchmark in term of time to save people life and response to any scenario... this can ONLY be done by training, training, training, training to sharpen the skill...
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